Frequently Asked Questions

Once we receive your booking enquiry, we process it immediately and aim to confirm within a few minutes. Upon successful booking you’ll receive an official confirmation with all the relevant details. Our goal is to make the booking process as smooth as possible so you can focus entirely on your ride.

Payment is due once your booking has been confirmed. You’ll receive an email with a link to the payment portal. Cash payments are not accepted. We accept PayPal, credit card and bank transfer.

You can cancel a confirmed booking at any time free of charge. We appreciate as much notice as possible so we can make the bike available to other riders.

Collection is currently only available from our base in Can Picafort (Ctra. Alcudia – Arta 103, 07458 Can Picafort).

For added convenience we offer an island-wide delivery service: between 09:00 and 18:00, 365 days a year, we’ll bring your bike directly to any address. The combined delivery and collection fee is €60 per booking – regardless of the number of bikes, charged once for the first bike. This rate applies across the entire island.

Please have a valid ID ready at handover.

Bikes must be returned by closing time on the final rental day. Our opening hours are Mon–Sun 10:00–18:00. Collection on the first day should also take place within these hours. For special arrangements regarding pick-up or return, please contact us in advance.

No deposit is required at collection. We simply need a copy of your ID as security for the rental. Our aim is to make the rental process as straightforward as possible.

Insurance is included in our all-inclusive prices and covers damage to the bike caused by a fall or accident. Theft of the bike is not covered. The insurance cost is already included in your total price.

Yes, a professional bike fitting is always included. At handover, our team takes your measurements and adjusts the saddle, handlebar and stem to give you maximum performance and comfort on the road.

Helmet, lock and CO₂ cartridge are included in the rental price. For an additional fee we also offer: cycling shoes (sizes 38–48), bib shorts, cycling jerseys, Garmin GPS and saddle bags. Please request extras when booking.